Refunds

Minnekart is a service of HEIN HTET OO (ABN 63 345 765 300), based in Australia. The short version: if you paid and you're not happy, tell us within 14 days and you get your money back. No reasons required.

The 14-day window

Every plan — annual, monthly, and the one-off founding member purchase — comes with a full refund if you ask within 14 days of the payment. You don't need to explain yourself, and we won't try to talk you out of it.

How to ask

Payments are handled by Paddle.com, which is the merchant of record and the legal seller of your subscription. So there are two ways to ask for a refund, and both work:

• Reply to the Paddle receipt email you got when you paid, or
• email us at hello@minnekart.com and we will organise it with Paddle.

Refunds go back to the card or account you paid with. Paddle usually processes them within a few days, and your bank typically takes another five to ten business days to show it.

After the 14 days

You can cancel whenever you like, and you'll keep your paid plan until the end of the period you've already paid for. We don't give pro-rata refunds for the unused part of a period after the 14-day window has passed. If something has gone genuinely wrong — you were double-charged, or charged after cancelling — email us and we'll fix it, whenever it happened.

What happens to your memories

A refund or a cancellation moves you back to the free plan. Nothing is deleted. Every memory and photo you've added stays where it is — you simply can't add new ones beyond the free limits until you upgrade again.

Your consumer rights

This policy sits on top of the Australian Consumer Law, it doesn't replace it. If the service isn't fit for purpose or doesn't match how we've described it, you have rights to a repair, replacement or refund that no policy of ours can take away.

Contact

HEIN HTET OO (ABN 63 345 765 300), Australia — hello@minnekart.com.